Privacy policy

This policy describes how Miruv (“we,” “us”) handles personal data when you use our website, accounts, live streaming, ticketing, and related features. If you use Miruv, you agree to this policy as part of our overall Terms of service.

What we collect

• Account data: email address and profile details you provide when you sign up or sign in (including through an identity provider such as Google).
• Event and purchase data: tickets you buy, event attendance choices, and related payment references needed to deliver access.
• Usage and technical data: IP address, device and browser information, and logs that help us operate, secure, and improve the service.
• Chat and live features: content you post in live chat or similar real-time features, as described in the product.

Why we use data

We process data to provide accounts, host and deliver streams, process payments, prevent fraud and abuse, comply with law, and communicate with you about your orders and the service. We do not sell your personal data.

Processors and service providers

We use trusted providers for infrastructure and product features, which may process data on our instructions. Examples include hosting and authentication, payment processing, video delivery, email, and analytics. Those providers are required to protect data appropriately.

Retention

We keep data as long as needed to run the service, meet legal and accounting obligations, and resolve disputes. When data is no longer required, we delete or anonymize it in line with our internal practices.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. Contact us to make a request. You may also complain to a data protection authority.

International transfers

Our service may be operated from or processed in countries other than your own. We use appropriate safeguards where required.

Children

Miruv is not directed at children under the age required in your region to consent to online services. Do not use the service if you are not old enough to agree to these terms where you live.

Changes

We may update this policy from time to time. We will post the new version on this page and, when appropriate, notify you by email or in-product notice.

Contact

For privacy questions, contact the team responsible for Miruv at the support address published on this site. If no address is shown yet, use the same channel you use for account or billing support.